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FAQs: Your Questions Answered
What is an FAQ?
An FAQ, or Frequently Asked Questions, is a compilation of common questions and their answers, designed to provide quick and accessible information. Organizations create FAQs to address inquiries that many users have, which helps reduce the time spent on customer support. Because FAQs summarize essential information, they empower users to find answers efficiently and enhance their overall experience.
Why are FAQs important?
FAQs play a critical role in any business or organization because they improve communication. By anticipating user questions, businesses can proactively provide relevant information. Therefore, FAQs help enhance customer satisfaction and reduce frustration. In addition, well-organized FAQs can improve a website's SEO, as they often contain keywords that users search for online.
How to create an effective FAQ section?
To create an effective FAQ section, identify common questions from your audience and provide clear, concise answers. Organizing questions by category can enhance usability, making it easier for users to find information, because they don't have to sift through a long list. Also, regularly updating your FAQ section ensures that it stays relevant, as customers’ needs and inquiries evolve over time.
Orders
Below are some of are common questions about orders
How do I make a purchase?
Add items to the cart and proceed with the checkout prompts
How do I know if my order is confirmed?
You will receive a confirmation email as soon as you place your order and when your order ships.
Are your items authentic?
Yes. Every piece at Vault No9 is thoroughly authenticated. We source from verified collectors, trusted suppliers, and auction partners to ensure everything is genuine and as described.
Do you buy or consign?
Yes for some pieces. We selectively acquire pieces for the shop. If you have something exceptional, feel free to reach out with photos and provenance. We offer 70% commission rate
I have a question about an item—how do I contact you?
Email us at hello@vaultno9.com and we’ll get back to you within 24 hours.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Can I change my shipping address after my order is placed?
If your order has not shipped yet, yes you can. Please reach out to hello@vaultno9.com
Do you ship internationally?
Yes. We ship internationally for a flat $50 Fee. Items over $500 Ship for Free.
When will my order be shipped?
Orders typically ship within 1–3 business days. You’ll receive tracking once your item is on the way. Items with longer shipping times will clearly be stated on the product page.
How long will it take until I receive my order?
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
Do you accept returns?
Yes for new items we offer a 14Day Return Policy.
For items labeled Vintage
All sales are final. Due to the nature of vintage and one-of-a-kind items, we cannot accept returns or exchanges. Please review item descriptions and sizing carefully before purchasing.
