Understanding Our Return Policy

What’s your return policy?

We accept returns within 14 days of delivery, except on items marked Final Sale.

• Items must be unused, undamaged, and returned with original tags and packaging.
• Use the prepaid return label provided. Returns sent via alternate methods may not be accepted.
• A $15 return fee will be deducted from your refund.
• Orders over $800 incur an additional $50 processing fee to ensure duties and taxes are refundable.
• Original shipping fees are non-refundable.

Returns received after the 14-day window may be accepted at our discretion.

Are there any return restrictions?

Yes. The following must be met:

• Art, Decor, and Collectibles: Must be returned in original condition with all packaging.
• Jewelry: Must include all branded packaging and documentation.
• Footwear & Accessories: Must be in original boxes and dust bags.
• Swimwear & Lingerie: Must be unopened with hygiene seals intact.
• Final Sale: Marked final sale items are not returnable.

Non-compliant returns may be rejected. Items deemed worn or damaged will not be accepted.

What if my item is damaged or incorrect?

Contact us within 48 hours of delivery at hello2vaultno9.com, and our team will assist you in resolving the issue.

When will I get my refund?

• Refunds are processed within 1 business day after quality inspection.
• You'll receive your refund via your original payment method (timing depends on your provider), or you can opt for Vault No.9 store credit for immediate use.

Track your return status in your account under the “Returns” section.

Can I cancel my order?

Yes—if it hasn’t shipped yet.
Cancel by checking your order status in your account and contacting us immediately.
If the order has already been prepared for shipment, a $25 cancellation fee applies.

Importance of Our Return Policy

Our Return Policy is designed to give our customers peace of mind. When you shop with us, you can feel confident knowing that if a product does not meet your expectations, you have options. We understand that returns can be necessary for various reasons, such as receiving the wrong item or finding a product that does not fit your needs. This is why we strive to make our return process as smooth as possible, so you can focus on enjoying your purchase rather than worrying about it.

Eligibility for Returns

Not all items are eligible for return, so it is important to understand the conditions that apply. Generally, products must be unused and in their original packaging to qualify for a return. Retail items usually have a standard return window of 30 days from the date of purchase. However, there are exceptions for specific products, like clearance or seasonal items, which may be marked as final sales. Therefore, it is crucial to check the details provided with each product you purchase.

Steps to Return an Item

Returning an item is easy and straightforward. To initiate a return, simply visit our website and navigate to the returns section. You will be guided through a few simple steps, including identifying your order and the item you wish to return. After that, you will receive further instructions on how to ship it back to us. We recommend keeping the tracking information for your return shipment because it helps ensure the safe return of your items and expedites the refund process.